Cancellation and Refund Terms and Conditions

Accommodation

For accommodation cancellation policies, please refer to the individual hotel policies noted on the website. Any amendments to original hotel bookings must be forwarded via email to the Conference Office. Verbal changes or cancellations cannot be accepted nor will the hotels accept any changes direct.

 

Registration Fees

Cancellation of a registration must be advised via email to the Conference Office. Verbal changes or cancellation cannot be accepted.

The following refunds will apply from the date of receipt of notification:
• On or before Wednesday 28 November 2018: 100% refund less an administration fee of $110 including GST
• On or before Friday 28 December 2018: 75% refund less an administration fee of $110 including GST
• On or before Monday 28 January 2019: 50% refund less an administration fee of $110 including GST
• After Monday 28 January 2019: No refund available

The refund will be returned via the same payment method as the original receipt of funds.

No refund will be made after Monday 28 January 2019. However an alternative delegate name may be provided in writing and the booking and funds will be allocated accordingly.

Please note no refund or discount will be made if a function or event within the registration fee is not taken up or is subsequently cancelled.

Optional functions or events may be cancelled on or before Friday 15 February 2019 and will be refunded in full via the same payment method as the original receipt of funds. After Friday 15 February 2019, no refunds will be made however an alternative delegate name may be provided via email and the booking and funds will be allocated accordingly.